Patient layer · Docran Connect
Reach every patient with consent, not spam
Bulk SMS and WhatsApp campaign management for hospitals: reminders, follow-ups and campaigns from the hospital's own sender ID, with delivery tracking.
Front desk keeps contacts and consent. A marketer prepares the campaign. A different administrator approves it. Delivery respects opt-outs, quiet hours and the hospital's credits.
In pilot
Campaign · Flu vaccination drive Awaiting approval
Transactional notices, appointment reminders and campaigns, on one consent record
Consent first, and it is recorded
Transactional and promotional consent are kept apart, with the mechanism, wording and evidence for each. Imports never manufacture promotional consent.
- Minors and unknown ages excluded from marketing
- Opt-outs honoured across every channel
- Consent history kept with the patient
Patient · UHID 000148 Contacts and consent
Reminders and follow-ups that send themselves
Appointment reminders one day and two hours before, post-visit feedback, follow-up prompts, birthday wishes and review requests, each from a versioned rule.
- Edits and cancellations suppress the reminder
- Delivery history per patient
- Rules versioned, changes audited
Automations Running
Campaigns a second person approves
Compose with an audience, language, approved template, poster and schedule; see the cost before you submit. The creator cannot approve their own campaign.
- Maker-checker on every campaign
- DLT-registered SMS and approved WhatsApp templates
- Poster designer with six coordinated palettes
Templates Approved and immutable
Delivery you can prove, credits you can account for
Outcomes and failures by campaign, branch and channel; provider acceptance kept distinct from delivery; separate credit wallets per channel in integer paise.
- Guarded CSV exports
- No double-send across channels
- Issued invoices never recalculate
Delivery report · October By channel
Who uses it
Built for the people who do the work
Each role sees only the screens and actions its permissions allow.
Book a demoWorks with
Runs on its own, and shares the patient record when the hospital also uses Docran HMS.