Operations layer · Docran Resolve
Run hospital operations on one system
Every request, every shift and every hour of overtime, raised, owned, tracked and closed with an audit trail.
For the departments that keep a hospital running: Housekeeping, Biomedical, Facilities, IT, Pharmacy, Lab, HR and Finance. Holds operational data only, no patient records, and works alongside whichever HMS the hospital runs.
In pilot
Hospital today Day shift · 07:00–15:00 IST
Clinical care has an HMS. Operations ran on calls, slips and registers. Not any more.
Every request has an owner, a clock and a history
Department-specific intake, SLA clocks by priority, a mandatory note on every status change, and equipment linked to the ticket.
- Critical 2 h · High 8 h · Medium 48 h · Low 120 h
- Reassignment needs a different assignee and a reason
- Immutable activity history on every ticket
Ticket · BIOMD-1348 Ventilator inspection overdue
The day cannot close until everyone is accounted for
Five attendance states and no grey zone. A department's day is submitted only when every rostered person is classified, and overtime is recorded only beyond the shift, with a reason and approval.
- Supervisor sign-off, daily
- Overtime is earned, not inferred
- Approved records locked for payroll
Attendance · All departments 168 of 175 classified · 96%
"What needs my attention today?" on one screen
Critical work, SLA risks, unassigned requests, people present against scheduled, and who is on overtime. Drill through to the exact ticket or person.
- One filtered model for every view and export
- Board-ready PDF, payroll-ready CSV
- A targeted notice for an outage, gone when it expires
Reports Filter once · charts, CSV and PDF
Eight departments, one queue, each with its own intake
Departments, categories, intake fields, SLA targets and holidays are configured by your administrator. Add a ninth department without waiting on a vendor.
- Asset registry for Biomedical, IT and Facilities
- Policies and SOP acknowledgements
- Five roles, each seeing only its own work
Departments Configured, not coded
Who uses it
Built for the people who do the work
Each role sees only the screens and actions its permissions allow.
Book a demoWorks with
Runs on its own, and shares the patient record when the hospital also uses Docran HMS.